Privacy Policy
TSUNAGU (“the Company”) considers it an important responsibility to handle and protect appropriately the personal information entrusted to us by our customers through the websites we operate and the services we provide.
The Company complies with the Act on the Protection of Personal Information and other related laws and regulations, and handles personal information appropriately as set out below.
1. Personal Information We Handle
We may collect your personal information in the following cases. The information we collect includes your name, email address, phone number, address, and other information necessary to respond to inquiries or provide our services.
- When you contact us or request a consultation through our website
- When you make an inquiry about the products or services of our select shop
- When you provide information necessary for purchasing, ordering, or delivering products
- When you consult us about living overseas, working overseas, remote work as a digital nomad,or expanding your business overseas
- When you provide information necessary for using our services
2. Purposes of Use of Personal Information
We use the personal information we receive only within the scope of the following purposes.
- To respond to inquiries and consultations, and to contact you
- To confirm orders, ship products, and handle other matters related to purchases at our select shop
- To provide consultation and support regarding living overseas, working overseas, remote work as a digital nomad, and business expansion overseas
- To provide information about the services we offer
- To contact you as necessary
- To improve the quality of our services
- To carry out other operations incidental to the purposes above
3. Non-Disclosure and Non-Provision to Third Parties
We will not provide your personal information to any third party, except in the following cases.
- When you have given your consent
- When disclosure or provision is required by law
- When it is necessary to protect the life, body, or property of a person and it is difficult to obtain your consent
- When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain your consent
- When it is necessary to cooperate with a national government agency, a local government, or a person entrusted by them in carrying out affairs prescribed by law
- When we provide it to a contractor to the extent necessary for business operations, such as shipping products, processing payments, and providing services
4. Security Management of Personal Information
The Company takes appropriate security measures to prevent unauthorized access to, and loss, damage, falsification, or leakage of, the personal information entrusted to us by our customers.
We also provide the necessary training and supervision to those who handle personal information, and strive to manage personal information appropriately.
5. Disclosure, Correction, and Deletion of Personal Information
If you request disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of your personal information held by the Company, we will verify your identity and respond appropriately in accordance with the law.
6. Provision of Personal Information
If you do not provide the information necessary for inquiries or for using our services, we may be unable to provide our services or respond to your inquiry.
7. Use of Cookies
Our website may use technologies such as cookies to improve the convenience of our services and to understand how our website is used.
Cookies do not identify you personally.
You can refuse to accept cookies through your browser settings. However, in that case, some services may not function properly.
8. Management and Outsourcing of Personal Information
The Company may outsource operations such as shipping products, processing payments, operating the website, and providing services to external companies, to the extent necessary to carry out our business.
In such cases, we will provide the necessary supervision so that personal information is managed appropriately.
9. Changes to the Privacy Policy
The Company may change the contents of this policy in response to amendments to laws and regulations or changes in our services.
Any changes will apply from the time they are posted on our website.
10. Contact
For inquiries about the handling of personal information, or to request disclosure, correction, deletion, or other actions, please contact us at the following.
TSUNAGU
E-mail：info@tsunagu-world.com
Last updated: Oct 2026
